Information

What can you expect on your first visit?

As a new patient, you may register when you arrive for your appointment. You will be asked to provide insurance and medical history information, medical records, and x-rays and/or test results from previous physicians. Click on the links below for more information.

Waiting Time

Insurance

Medical Records

Type of Practice

Appointments

Office Hours

Telephone Calls

Fees, Billing, Collections

 

Waiting Time

Everyone's time is valuable. We make every effort to provide the highest quality care and to minimize your waiting time. In the event a delay or unforeseen emergency arises, you will be notified by the staff and be given the opportunity to reschedule. It is our policy never to rush a patient nor to compromise care. Please be patient as you will receive the same consideration when you are seen by our physicians. Quality care knows no time frame.


Insurance

Most patients have insurance that covers a portion of the fees charged for surgery, colonoscopy and office visits. Insurance has become increasingly complicated and if you have any questions concerning your coverage, please discuss this with your insurance company prior to surgery.

 

Medical Records

Our office has always respected the confidentiality of our patients’ personal health information. The federal government has also passed patient privacy regulations under the Health Insurance Portability and Accountability act (HIPAA). These regulations were implemented 2003. Our office will provide you with a copy of our privacy policy which includes your rights regarding your health information.

 

Type of Practice

Dr. Nuessle, Dr. Campbell, Dr. Galzarian, Dr. Clark and Dr. Spindler are fully trained in general surgery as well as colon and rectal surgery. This practice includes evaluation and treatment of colon and rectal diseases and endoscopy of the large intestine (colonoscopy).


One of the doctors will be your primary surgeon. However, if he is unavailable (vacation, after hours, in surgery, etc.) one of the other doctors will be available to see you. The doctors work at Huntsville Hospital, Crestwood Hospital and Surgery Center of Huntsville. A doctor can be reached by calling 256–533–6070. The phone is answered 24 hours a day.

 

Appointments

Patients are seen by appointment. You may obtain an appointment by referral from your family doctor or another doctor. An appointment can also be obtained by calling the office and briefly describing your problem. Self-referred patients are seen for symptoms or conditions that are treated at the clinic.

In some cases, the office may recommend another type of specialist such as a gastroenterologist.

Appointments will be scheduled according to the severity of the problem.

Urgent problems can be seen on the day of the call or the following day. An attempt is made to see new patients within 10 working days. Follow – up appointments are seen at the appropriate time. For long term follow ups, the patients name and address are entered in the computer and a card to send in the month of the follow up appointment. If you have an urgent problem, please call the office as early during the day as possible so that the appropriate management can be made if you cannot keep your appointment, please notify the office as possible.

 

Office Hours

Office hours are 8:30 a.m. to 4:30 PM Monday through Friday. From noon until 1 PM and after 4 PM the phone is answered by our answering service. The answering service has been instructed to ask briefly about your problem and then to contact the doctor on call. If you do not hear from the doctor in a reasonable period of time, within 30 minutes, please notify the answering service. Phone calls that do not require prompt attention should not be made to the answering service.

 

Telephone Calls

For the most part, prescriptions are not refilled after office hours. Therefore, if you need a prescription refilled, please call during the morning hours so that your chart can be reviewed and your surgeon can be contacted.

If you need directions to the office, please call between the hours of 8:30 AM and 4 PM. The office or one of the doctors will notify you of pathology reports and pertinent laboratory and x-ray results. If you are not contacted within 10 days, especially about a Pathology report, please call the office.

In case of emergency, call the office or go directly to Huntsville Hospital Main and have the emergency room contact the doctor on call.

 

Fees, Billing, Collections

The office will file your insurance, either electronically or by mail. The surgeons participate in most major insurance plans. Usually the plan pays a percentage of the allowable charges and the office will collect an estimated charge prior to surgery. If you cannot pay the balance at that time, please contact the office manager.

If you have any questions about surgical fees, please ask about them at the time of your office visit or at the time surgery is scheduled.

In addition to our bill for physician services, you may possibly receive statements from the facility where services are rendered, and anesthesiologist, pathologist, a radiologist and any other specialist consulted.